The 2025 Calabrio Customer Connect UK returns next month, with the two-day conference being held in The Lowry Hotel, Manchester on June 10 – 11.
This year’s edition combines the North and South gatherings into one dynamic event, promising insightful discussions, expert-led sessions, and invaluable networking opportunities.
The Calabrio Customer Connect UK 2025 conference promises to deliver the “most comprehensive agenda” in its history, offering value to all attendees across the two days.
So, whether you’d like to unpack the latest industry trends, challenges, and opportunities shaping the future of contact centers, or hear about Calabrio’s expanding use of AI-powered solutions for advances in the contact center, the opportunities are all there.
There are also presentations from businesses such as Burberry, Simply Health, and John Lewis – each sharing their customer experience success stories.
Additionally, the user-centric day will host a bunch of sessions including forecasting & workforce optimization, analytics-driven quality programs, and live demos & cast studies.
Perhaps most interestingly, attendees can access a 1:1 problem-solving session, with Calabrio experts in Product, Consulting, and Solution Engineering.
The Most Comprehensive Agenda In Its History
The two days have been split into two strategic agendas, with day one focusing on CX leaders.
The highlight of the first day will be an awards ceremony recognizing professionals who have set new standards in customer engagement.
Day two shifts focus on user-centric learning with interactive workshops, covering key topics such as forecasting techniques, analytics-driven quality management, and hands-on problem-solving with Calabrio experts.
Due to popular demand, day two sold out, with Calabrio opening extra capacity for the last few delegates looking to snap up the remaining networking spaces.
Over the two days, CX leaders will engage in strategic discussions surrounding industry trends, business alignment, and innovation.
Keynote Speakers & Industry Experts
This year’s lineup features renowned thought leaders and industry pioneers, including:
- David Rhodes – CEO, Calabrio
- Nicola Holding – Head of Operational Planning, Moneypenny
- Céline Fournet-Fayard – Workforce Manager, TravelPerk
- Neil Rigby – Operational Delivery Lead, John Lewis Partnership
- Martin Teasdale – Founder, Get Out of Wrap
- Dave Vernon – Director, The Forum
- Dan Eddie – Customer Service Director, Simplyhealth & Denplan
- Michael Banks – Senior Manager, Productivity, Burberry
Plus, many more of Calabrio’s thought leaders and speakers from across the globe! A full list of speakers can be found here.
Why Attend?
Calabrio Customer Connect UK 2025 is not just another conference – it’s an opportunity to shape the future of your CX.
Whether you’re looking to gain valuable industry insights, network with like-minded professionals, or explore Calabrio’s latest innovations, this event delivers an exceptional experience.
How to Get Involved
Interested attendees can secure their spot by registering online via the official event page.
With a packed agenda, insightful discussions, and expert-led sessions, this is a must-attend for professionals looking to stay ahead in the ever-evolving world of customer experience.
