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CRM
Salesforce Debuts Agentforce 3: The Top Takeaways
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Conversational AI
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Contact Center
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
NiCE Interactions 2025: A Review w/ Barry Cooper
Agents in Action: Moving from Chatbots to Real Operational Impact
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
